Privacy Policy

Digital Deluxe is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We collect information you provide directly through forms on our website, including your name, email address, phone number, and company details.

We also collect data automatically through Google Analytics 4, including page visits, session duration, referral sources, and device information. This data is collected in aggregate form.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Responding to your enquiries and requests
  • Delivering our services
  • Communicating about your account and services
  • Marketing communications (with your consent)
  • Improving our website and services
  • Legal compliance

3. CRM & Data Storage

Your information is stored in our CRM system (LeadRail, powered by GoHighLevel) exclusively for relationship management purposes. Your data is not transferred to third parties for their own use.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in operating our business, subject to confidentiality agreements, or when required by law.

5. Cookies

Our website uses cookies for Google Analytics and to enhance your browsing experience. You can adjust your browser settings to manage or disable cookies at any time.

6. Analytics

We use Google Analytics 4 to understand how visitors use our website. Google processes this data in accordance with their privacy framework. You can opt out of Google Analytics tracking using Google's browser add-on.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information held by us
  • Request corrections to your personal information
  • Lodge a complaint about our handling of your information

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any changes.